Contact Us
Whether you have questions about our products or need help with your order, our dedicated team is here to assist you. Your satisfaction is our priority!
Need Assistance?
Whether you have questions about our products or need help with your order, our dedicated team is here to assist you. Your satisfaction is our priority!
Customer Service Hours
Monday - Friday: 9am - 5pm (ET)
Our Warranty Program
If you need to register your newly purchased product or would like to submit a claim, please click here.
Make a Return
We get it - life happens, and your new favourite bag just can’t stay. Click here to start your return.
Email us by submitting your inquiry through the below form!
The information you provide through the below form will be recorded and used by our Lug Customer Care team to better assist you.