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to right on the bottom measures 18 inches, NOT 20 inches as listed in every description. I should have known from the space ratio or the sides from the handle and how it compares to my other travel bags measuring true 20 or 21 inches in width.
How can this be? Did I get a defective bag??
I emailed customer service a few days ago and am waiting for a reply. Last time I inquired about a product, it took 30 days for a reply but they did answer so I'm hoping to get clarification.
I'm not sure I would have ordered it knowing it's only 18 inches but I will keep it. It's definitely a personal item size. While I don't agree that it's a luxury bag, it is a good looking bag that has a rugged cargo look. Read Less